Terms & Conditions
Buying Clairebear Crafts products with confidence
Making a purchase with us is easy. Just browse the website, add any items that you wish to buy, choose your colours, add you personalisation where necessary and then add to your shopping basket. After you have finished your selection, click on 'checkout' and you will be asked for a few deatils that we need to be able to complete the order.
When confirmation of your order is recieved, this is to indicate that we have recieved your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Payment Security
When the order is placed at our website, you will be redirected to PayPal where your payment will be processed using the highest levels of security. No card details will be saved on our website.
Delivery
All orders are sent via Royal Mail or courier
Images
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
Dispatch & Delivery
Every item is handmade to your requirements. Due to the nature of personalised gifts, they do take a little longer than somethings that's sitting on the shelf ready to go. During peak times dispatch times may be longer.
Turnaround times are estimated but we will aim to dispacth orders with 14 days (this does not include weekends).
It is you (the customer) who is responsible for the supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
We cannot be held responsible for any postal delays but will always aim to have your order delivered within the times stated.
We recommend ordering in plenty of time if the item is a gift for an occasion to allow for any unforeseen delays, postal or otherwise.
RETURNS
You have the right, under the distance selling act to refuse/return an unwanted non personalised item within 7 days. The 7 day period begins on the day of delivery. The liability for the delivery and return postage is upon you.
Please note that specially requested items and personalised items are non refundable under any circumstances, as they are made to order.
If your order has has arrived damaged or is incorrect then we will replace the item as long as we are at fault. Any damages/errors must be reported within 10 working days of the item being dispatched. Please send us an email including a picture of the fault to clairebearcraftsuk@hotmail.com
Please do not destroy or dispose of an item even if it is faulty unless instructed to do so by us, as this will affect the likelihood of a refund being issued.
If a return is agreed by us, it must be returned using a Royal Mail 2nd Class Signed For Service. All returns must be returned within 14 days of the date they were authorised on. Any returns are the customers responsibility until the item(s) have arrived safely back to seller. Refunds, postage reimbursement or replacements will only be issued once the item(s) have arrived back with the seller & proof of postage can be provided. You must keep a copy of the postage receipt just in case you need to make a claim with Royal Mail in event of lost/delayed items.
REFUNDS
Any authorised refunds will be credited back via your method of payment.
CONTACTING US
If you need to contact us, you can contact us via our facebook page or email us using the information on the contact page. Alternatively you can write to us at: ClaireBear Crafts, Unit 37, Durham Indoor Markets, Durham Market Plc, Durham, DH1 3NJ.
Buying Clairebear Crafts products with confidence
Making a purchase with us is easy. Just browse the website, add any items that you wish to buy, choose your colours, add you personalisation where necessary and then add to your shopping basket. After you have finished your selection, click on 'checkout' and you will be asked for a few deatils that we need to be able to complete the order.
When confirmation of your order is recieved, this is to indicate that we have recieved your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Payment Security
When the order is placed at our website, you will be redirected to PayPal where your payment will be processed using the highest levels of security. No card details will be saved on our website.
Delivery
All orders are sent via Royal Mail or courier
Images
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
Dispatch & Delivery
Every item is handmade to your requirements. Due to the nature of personalised gifts, they do take a little longer than somethings that's sitting on the shelf ready to go. During peak times dispatch times may be longer.
Turnaround times are estimated but we will aim to dispacth orders with 14 days (this does not include weekends).
It is you (the customer) who is responsible for the supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
We cannot be held responsible for any postal delays but will always aim to have your order delivered within the times stated.
We recommend ordering in plenty of time if the item is a gift for an occasion to allow for any unforeseen delays, postal or otherwise.
RETURNS
You have the right, under the distance selling act to refuse/return an unwanted non personalised item within 7 days. The 7 day period begins on the day of delivery. The liability for the delivery and return postage is upon you.
Please note that specially requested items and personalised items are non refundable under any circumstances, as they are made to order.
If your order has has arrived damaged or is incorrect then we will replace the item as long as we are at fault. Any damages/errors must be reported within 10 working days of the item being dispatched. Please send us an email including a picture of the fault to clairebearcraftsuk@hotmail.com
Please do not destroy or dispose of an item even if it is faulty unless instructed to do so by us, as this will affect the likelihood of a refund being issued.
If a return is agreed by us, it must be returned using a Royal Mail 2nd Class Signed For Service. All returns must be returned within 14 days of the date they were authorised on. Any returns are the customers responsibility until the item(s) have arrived safely back to seller. Refunds, postage reimbursement or replacements will only be issued once the item(s) have arrived back with the seller & proof of postage can be provided. You must keep a copy of the postage receipt just in case you need to make a claim with Royal Mail in event of lost/delayed items.
REFUNDS
Any authorised refunds will be credited back via your method of payment.
CONTACTING US
If you need to contact us, you can contact us via our facebook page or email us using the information on the contact page. Alternatively you can write to us at: ClaireBear Crafts, Unit 37, Durham Indoor Markets, Durham Market Plc, Durham, DH1 3NJ.