You have the right, under the distance selling act to refuse/return an unwanted non personalised item within 7 days. The 7 day period begins on the day of delivery. The liability for the delivery and return postage is upon you.
Please note that specially requested items and personalised items are non refundable under any circumstances, as they are made to order.
If your order has has arrived damaged or is incorrect then we will replace the item as long as we are at fault. Any damages/errors must be reported within 10 working days of the item being dispatched. Please send us an email including a picture of the fault to clairebearcraftsuk@hotmail.com
Please do not destroy or dispose of an item even if it is faulty unless instructed to do so by us, as this will affect the likelihood of a refund being issued.
If a return is agreed by us, it must be returned using a Royal Mail 2nd Class Signed For Service. All returns must be returned within 14 days of the date they were authorised on. Any returns are the customers responsibility until the item(s) have arrived safely back to seller. Refunds, postage reimbursement or replacements will only be issued once the item(s) have arrived back with the seller & proof of postage can be provided. You must keep a copy of the postage receipt just in case you need to make a claim with Royal Mail in event of lost/delayed items.
REFUNDS
Any authorised refunds will be credited back via your method of payment.
Please note that specially requested items and personalised items are non refundable under any circumstances, as they are made to order.
If your order has has arrived damaged or is incorrect then we will replace the item as long as we are at fault. Any damages/errors must be reported within 10 working days of the item being dispatched. Please send us an email including a picture of the fault to clairebearcraftsuk@hotmail.com
Please do not destroy or dispose of an item even if it is faulty unless instructed to do so by us, as this will affect the likelihood of a refund being issued.
If a return is agreed by us, it must be returned using a Royal Mail 2nd Class Signed For Service. All returns must be returned within 14 days of the date they were authorised on. Any returns are the customers responsibility until the item(s) have arrived safely back to seller. Refunds, postage reimbursement or replacements will only be issued once the item(s) have arrived back with the seller & proof of postage can be provided. You must keep a copy of the postage receipt just in case you need to make a claim with Royal Mail in event of lost/delayed items.
REFUNDS
Any authorised refunds will be credited back via your method of payment.
